Clients of DDLS have the right to:

• Confidentiality
• Respect for their dignity, rights and values
• Be fully informed of all options to resolving problems
• Receive the highest standard of legal service possible
• Legal advice free from conflicts of interest
• All case files and consumer complaints being treated with absolute privacy
• Be told of any information that is recorded about them
• All records being kept secure
• Access to all written records
• Referral to other services if their needs cannot be met by DDLS
• Have their grievances heard and resolved
• Apply to become a member of DDLS
• Have an opportunity to participate in service activities and campaigns
• Participate in policy and service evaluation processes

Download Grievance Procedure – Clients